Faq

Frequently asked questions

Please feel free to browse our Frequently Asked Questions section, to find answers to some of the more common heating and plumbing questions.

Are your engineers Gas Safe Registered?

Yes, our engineers Gas Safe Registered. Our registration number is 199165. We will also issue an appliance notification, which is a legal requirement since April 2009.

What make of boilers do you supply and install?

We are an accredited installer for Worcester Bosch boilers and we can offer a longer guarantee.

  • - We generally supply and install Worcester Bosch Boilers
  • - We can supply and install an extensive range of other manufacturer's boilers
  • - Our engineers Gas Safe Registered
  • - Can you arrange installation?
  • - As Gas Safe Registered engineers, we install all gas appliances and we can also fit all electric appliances along with fire surrounds, central heating radiators and any other gas or electric appliance.

How long will it take to service my gas boiler?

A domestic gas boiler service normally takes between 45 minutes to 1 hour.

We are an accredited installer for Worcester Bosch boilers and we can offer a longer guarantee.

What should I do if I have a burst pipe?

A burst pipe is classed as a water emergency – it can cause serious damage to your home’s structure and electrical wiring. The following steps describe what you can do to help as soon as you discover you have a burst pipe:

  • 1. Firstly turn off the main stop tap - most are fitted under the kitchen sink or where the service pipe enters your home.
  • 2. Drain the system - you will need to turn on all your cold taps.
  • 3. Turn off water heating systems - switch off the central heating, immersion heater and any other water heating systems that you have. Once water heating has shut down, turn on all the hot taps to help drain the system.
  • 4. Turn off the electrics - If water leaks near your electrics or electrical appliances, switch off the mains immediately.
  • 5. Then call us on 01822 611300 to arrange an engineer to repair the damage.

What should I have a frozen pipe?

For a Frozen Pipe Emergency: A frozen pipe is also classed as an emergency, because this can cause it to burst causing water to come pouring from the break. The following steps describe what you can do if you discover you have a frozen pipe:

  • 1. Turn off the water supply - this is done by, turning off the main stop tap.
  • 2. Beat the burst - protect everything around the pipe that appears to be frozen to avoid damage if it does bursts.
  • 3. Thawing out - open the tap nearest to the part of the pipe you think is frozen so the water can flow through when it has melted.
  • 4. You can thaw the ice in the pipe with a hot water bottle or even very carefully with a hairdryer.
  • 5. Then call us on 01822 611300 to arrange an engineer to repair the damage.

How can I prevent frozen pipes in the winter?

You can avoid burst pipes and leaks damage by putting some of these prevention measures into place. As frozen pipes often burst, winter care is crucial. Try some of the following care tips:

  • - Insulate your loft - and the sides of your water tanks
  • - Insulate all your pipes - Open the loft trap door on cold days to let heat in
  • - Re-new a washer on dripping taps because if they freeze, they'll block the pipe
  • - Know where your main stop tap is. Check regularly that you can turn it off in an emergency In very cold weather, set your central heating:

Try to put your central heating on a constant low room temperature (such as 12-14 degrees Celsius), or at the least set it to come on to the normal temperature a couple of times a day, especially if you’re going away.